At Infiniza Limited, protecting your privacy and personal data is a fundamental priority. As a Malta-based iGaming company, registered under company number C77819, and fully licensed by the Malta Gaming Authority (MGA) under license number MGA/B2C/367/2016, we are committed to maintaining full transparency and compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
This Privacy Policy explains how Infiniza Limited collects, uses, stores, shares, and secures your personal information when you interact with any of our online casino platforms.
Who We Are
Infiniza Limited is an iGaming operator established in 2016 and headquartered in Floriana, Malta. Our platforms are designed to offer players a safe, responsible, and engaging online casino experience. We operate multiple brands that are compliant with the legal requirements of the jurisdictions we serve, with a strong emphasis on European markets.
Scope of This Policy
This Privacy Policy applies to all users who visit, register with, or use any online casinos operated by Infiniza Limited. It covers data collected through websites, mobile applications, customer service interactions, and any other point of contact.
By using our services, you accept the terms of this Privacy Policy and consent to the collection and processing of your data as described herein.
What Personal Data We Collect
When you use our services, we may collect and process the following categories of data:
| Data Category | Description |
| Personal Identification | Full name, date of birth, nationality, and gender |
| Contact Details | Email address, phone number, and residential address |
| Account Credentials | Username, encrypted password, language preferences |
| Payment Information | Banking details, e-wallet information, deposit and withdrawal records |
| Technical Information | IP address, browser type, device identifiers, operating system |
| Gaming Activity | Game history, bonus usage, win/loss ratios, session duration |
| Communications | Emails, support tickets, live chat transcripts |
Data may be collected directly from you during account registration, gameplay, promotional participation, or via cookies and similar technologies when using our sites.
Legal Basis for Processing
Infiniza Limited processes your data only where lawful and necessary. The legal bases include:
- Contractual necessity – to create and maintain your player account and fulfill services.
- Legal obligations – to comply with anti-money laundering (AML) laws, fraud prevention, and MGA requirements.
- Legitimate interests – to improve services, prevent abuse, and maintain platform security.
- Consent – for marketing communications or where optional data collection is involved.
How We Use Your Personal Data
Your data is used for operational, legal, and service-related purposes, including but not limited to:
- Creating and managing your player account
- Verifying your identity and age (KYC procedures)
- Processing deposits and withdrawals securely
- Communicating promotions, updates, and transactional messages
- Monitoring and preventing fraudulent or unlawful activity
- Enforcing our terms and conditions
- Enhancing the performance and usability of our websites
- Providing responsible gambling tools and support
We do not use your personal information for purposes that are not aligned with this Privacy Policy.
Cookies and Similar Technologies
Our platforms use cookies to improve user experience, provide analytics, and personalize content. Cookies are small files stored on your device that allow us to recognize your preferences, login state, and browsing activity.
Types of cookies used:
| Cookie Type | Purpose |
| Essential Cookies | Enable core functionalities such as security and account login |
| Functional Cookies | Remember your preferences and settings |
| Performance Cookies | Track site usage and improve performance |
| Targeting Cookies | Serve personalized promotions and ads based on user behavior |
You can modify or revoke your cookie preferences through your browser settings at any time. Note that disabling cookies may limit certain site functionalities.
Data Sharing with Third Parties
Infiniza Limited does not sell your data. However, to deliver our services effectively, certain personal data may be shared with trusted third-party providers under strict confidentiality agreements.
We may share your information with:
- Payment providers – to process financial transactions
- KYC and verification agencies – for identity and AML checks
- Gaming providers – for delivering content and gameplay features
- Marketing platforms – with consent, to deliver targeted campaigns
- Customer service platforms – for communication and support
- Legal or regulatory authorities – when required under applicable law
All third-party partners are contractually bound to process your data securely and in accordance with data protection laws.
Data Transfers Outside the EEA
Some of our third-party service providers may be located outside the European Economic Area (EEA). In such cases, we ensure that data is transferred in compliance with GDPR, using legal safeguards such as:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements
- Adequacy decisions by the European Commission
We take all necessary steps to ensure your information remains protected regardless of where it is processed.
Data Retention
We retain your personal data only as long as necessary to meet legal, regulatory, and operational requirements.
Retention periods may vary depending on the purpose of processing. For example:
- Account and financial data may be stored for up to five years after account closure to comply with AML regulations.
- Marketing data is retained until you withdraw consent.
- Communication logs are kept for audit and customer service quality purposes.
Once data is no longer needed, it is securely deleted or anonymized.
Data Security Measures
Infiniza Limited employs comprehensive security strategies to protect user data from unauthorized access, misuse, loss, or disclosure. These include:
- SSL encryption for all data in transit
- Firewalls and intrusion detection systems
- Encrypted databases and storage
- Two-factor authentication for account access
- Role-based access control for employees
- Regular security audits and penetration testing
We constantly update and monitor our systems to maintain the highest levels of data integrity and security.
Your Rights Under GDPR
As a user within the European Union, you have the following rights under the General Data Protection Regulation (GDPR):
- The right to access your data
- The right to rectify inaccurate or incomplete data
- The right to request deletion of your data (subject to legal limitations)
- The right to object to data processing or restrict it in certain cases
- The right to data portability
- The right to withdraw consent at any time
- The right to lodge a complaint with a supervisory authority
To exercise these rights, contact our Data Protection Officer at [email protected].
Responsible Gambling and Player Monitoring
Infiniza Limited is fully committed to promoting responsible gambling. Player behavior and transactional data may be used to identify risky behavior and implement protective measures such as deposit limits, time-outs, or self-exclusion tools.
This data processing is aligned with our licensing obligations and ethical responsibility to prevent problem gambling.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. All updates will be posted on this page with a revised effective date.
Your continued use of our platforms constitutes acceptance of the updated policy.